CIS DRS
INTERNATIONAL PORTFOLIO DEBT COLLECTION
Creditor:
Software development company
Case type:
B2B case
Our client for more than 30 years is a world’s largest provider of flexible workspace solutions. Many types of customers use their services globally. Flexible solutions help individuals, businesses and other types of organizations to manage their teams successfully. This became possible because of more than three thousand legal entities covering more than hundred countries worldwide.
Of course, a huge number of clients causes a portfolio of invoices generated monthly. Part of this portfolio is delayed in payments. So the team of international collectors looks like a solution. Like our client we have a wide network of partners and individual lawyers united in virtual teams to manage cases within the highest standard on individual level.
Generally we have advised the client on dispute resolution with its customers. When invoicing issues or issues regarding the contract arose, our team assisted the client in debt restructuring worldwide. We have developed a unique workflow of collections combining calls, emails, lawyers’ letters, in person meetings with debtors. Such workflow includes regular reporting. So we have managed to implement reporting standards according to clients needs and deadlines. Moreover, the workflow was specially developed into our collection system to manage claims globally from various teams. The role of Key Account manager was introduced. This helped much in coordination of operational issues and made the communication much easier.
All actions helped to manage a portfolio of thousands of cases on a daily basis wishing case level. So our client always knows what is the status and what has happened with the case at a certain time. A special set of collection indicators were individually created and reported to the creditor. Together with the client's team we have managed to find the best solution to recover unpaid bills.
Of course, the number of cases and global debt collection portfolio caused some challenges. Our lawyers have also advised the client about the specifics of the legal and the enforcement process in each country from the portfolio. We provide an algorithm of how to interact with local representatives and debtors and how to manage the portfolio effectively. We provide settlement offers for the dispute between parties and help the client to save the relations with its clients. It was a very important aspect as we believe that our collection efforts should also continue in further cooperation between the parties.
Of course, the global character of the debts required to work within local teams or lawyers to assist our client. We believe that this task was successfully completed. Or the creditor received a “one window” approach for collection cases allocation and coordination. All other efforts were managed with lawyers inside our network.
Each month we receive a new batch of claims and projects. So, it is an ongoing process and we are happy to bring more cash each day to our valued clients.
Of course, a huge number of clients causes a portfolio of invoices generated monthly. Part of this portfolio is delayed in payments. So the team of international collectors looks like a solution. Like our client we have a wide network of partners and individual lawyers united in virtual teams to manage cases within the highest standard on individual level.
Generally we have advised the client on dispute resolution with its customers. When invoicing issues or issues regarding the contract arose, our team assisted the client in debt restructuring worldwide. We have developed a unique workflow of collections combining calls, emails, lawyers’ letters, in person meetings with debtors. Such workflow includes regular reporting. So we have managed to implement reporting standards according to clients needs and deadlines. Moreover, the workflow was specially developed into our collection system to manage claims globally from various teams. The role of Key Account manager was introduced. This helped much in coordination of operational issues and made the communication much easier.
All actions helped to manage a portfolio of thousands of cases on a daily basis wishing case level. So our client always knows what is the status and what has happened with the case at a certain time. A special set of collection indicators were individually created and reported to the creditor. Together with the client's team we have managed to find the best solution to recover unpaid bills.
Of course, the number of cases and global debt collection portfolio caused some challenges. Our lawyers have also advised the client about the specifics of the legal and the enforcement process in each country from the portfolio. We provide an algorithm of how to interact with local representatives and debtors and how to manage the portfolio effectively. We provide settlement offers for the dispute between parties and help the client to save the relations with its clients. It was a very important aspect as we believe that our collection efforts should also continue in further cooperation between the parties.
Of course, the global character of the debts required to work within local teams or lawyers to assist our client. We believe that this task was successfully completed. Or the creditor received a “one window” approach for collection cases allocation and coordination. All other efforts were managed with lawyers inside our network.
Each month we receive a new batch of claims and projects. So, it is an ongoing process and we are happy to bring more cash each day to our valued clients.
NEED TO COLLECT YOUR DEBT?
WE CAN HELP YOU!
WE CAN HELP YOU!
Just fill in the form and we will revert to you ASAP
OTHER CASES:
INTERNATIONAL DEBT RECOVERIES OF SOFTWARE LICENSES
Creditor has provided the debtor with the license for data analysis access. Debtor company didn't manage to cover outstanding payments in time. Moreover during the collection process the debtor company was reorganized. Lawyers had to protect the client from other creditors, had to support the creditors claims during the reorganization and follow up the payment schedule. Finally the debt was covered in full.
GLOBAL SUBCONTRACTOR FOR COLLECTION AGENCIES
An international company that provides global services of LED design and controlling of multimedia systems in sports arenas from the one side and the debtor company in another country from the other side. Creditor has signed a shipment export contract with the debtor. Once the invoices were overdue the creditor decided to hire a local debt collection agency (DCA). Local agency uses CISDRS as a reliable subcontractor to handle collections and give global solutions for accounts receivable.
ACCOUNTS RECEIVABLE PORTFOLIO RECOVERIES FOR HOTELS BOOKING SOLUTIONS
The client has reverted to us with the request to assist with the debt collection of outstanding balances for inspection, verification, testing and certification services in numerous regions, such as EU, MENA and LATAM. Their key customer required debt recovery services for B2B claims in many countries. Our team has drafted debt negotiation scripts in various languages and successfully used them later. Proof of payment confirmation has been also integrated in accordance with the creditors’ requirements: exchange format, form of the request etc. So we managed to combine interests of the creditor (to obtain recoveries) and DCA (to receive a reliable solution for global collections)
DEBT COLLECTION IN EUROPE FOR CREDITOR FROM CHINA
Debt Collection in Europe for Creditors from China provides a comprehensive solution for Chinese businesses looking to recover outstanding debts from European clients. Our team of experienced debt collectors utilizes effective methods
COMMERCIAL CREDIT COLLECTION FOR TUBES MANUFACTURER
Debtor (a local seller) entered into the agreement with the creditor (from China). Creditor is an international chain with many brands. Once shipment has been made the debtor should pay the necessary invoices. However, the debtor made a very slight delay in payment for the delivered products and our team was hired to investigate the opportunity to pay timely. It became a complex project due to the necessity to save the relationships between parties and to arrange timely payments. Our lawyers have developed the collection workflow. It should be also noted that the most important part has been agreed - the reporting standard. Client timely receiving all necessary reports regarding the collection progress. Our lawyers managed to convince the debtor's management to pay overdue invoices as soon as possible in order to continue cooperation with the supplier. As a result our client received USD 312K within three weeks
PORTFOLIO DEBT RECOVERY FOR SOFTWARE DEVELOPMENT COMPANY
Our client is ranked as the world’s fifth in the complete production process of iron-making, steel-making, tube rolling and further processing. Obviously such activities are supported by many shipment agreements of exported products. Unfortunately not every and each customer (importer) follows the agreed terms of payment. In the case below the Debtor’s company is one of the largest energy companies in the world. The parties have added the clause that established the obligation of a state-owned company in a country of the debtor to cover the outstanding amount instead of the debtor in case of delay. Since the contract was bilateral, this made the above clause invalid. Our lawyers did their best to pushing the debtor to pay the debt or to give a schedule for the debt repayment. The debtor company started to pay money according to the confirmed schedule
DEBT RECOVERY IN PARAGUAY FOR CREDITOR FROM EUROPE
Our client handles more than 5 million orders annually. We have advised the client on dispute resolution with its customers. When invoicing issues or issues regarding the contract arose, our team assisted our client in debt restructuring worldwide. Of course, the global character of the debts required to work within local teams or lawyers to assist our client. We believe that this task was successfully completed. Or the creditor received a “one window” approach for collection cases allocation and coordination. All other efforts were managed with lawyers inside our network
COLLECTION OF GLOBAL B2B DEBT PORTFOLIO
Our client is a travel fare aggregator and travel metasearch engine for lodging reservations. Client works with companies in more than 230 countries globally. More than 1,5 million operations are handled daily. So there is a necessity to check, control and recover a portfolio of unpaid invoices to secure cash flows. We have been representing creditor throughout the world. The sole factor in this deal is that we had to conduct communication with the debtors (legal entities) in different languages in 80 countries. Our lawyers have developed the collection workflow. More than 15,000 of claims from the debt portfolio we successfully restructured.
COLLECTION OF INSURED EXPORT COMMERCIAL DEBTS
The debtor was located in one of CIS countries. At the very beginning the deal was typical: exporter from pharmaceutical industry agreed with the importer from CIS country a shipment of goods. The deal was insured by our client. However, the importer was not able to pay in time. Debt occured. CIS DRS was enrolled as a recovery subcontractor to handle the dispute. Lawyers effectively managed to collect the debt in a particular case.