At the same time, the result of other patrons with smaller cases usually remained the same. We believe that every client of CIS could be a key one. Therefore, we decided to invest our knowledge, time and resources in developing a unique system of work for every small client. Moreover, the agency created a separate team for such cases, with global goals and an international portfolio. The name for the new team was obvious for everyone. The team concentrated on developing the individual approach of debt reimbursement to each client, taking into the record the sphere of industry and type of delivered services. In such a way, we usually understand the reason of debtors' default even before we reach them for the initial time. It also allows us to start debt recovery work right after we receive the corresponding instructions of our clients. Currently, when we receive cases from a new client, we surely ought a positive experience of work with likewise cases previously.