OUTSOURCING DEBT COLLECTION IN AUSTRIA

It is regular practice when a company is faced with problems when counterparties do not pay for goods or services. Usually, such unscrupulous counterparties delay the debt payment referring to various problems with local markets. But you may have to wait for weeks, months or even ages to receive money.

It happens that a company cannot independently manage the tone of unpaid bills. There may be many reasons, for example, the absence of a legal department, a large number of such cases, or the other party simply does not take such requirements seriously. In such cases, it is certainly better and more effective to involve an outside collection agency. The debtor will understand that now the issue of debt has gone beyond the scope of one company of the creditor. Now, this issue is dealt with by a professional in the field of distressed assets, namely the third-party debt collection agency.

The first step in every debt collection process in Austria at all is the amicable way. As our practice shows, most of the problem cases are resolved successfully already at this stage. Our lawyers are adept at negotiating and can convince the debtor to fulfill their payment obligations without resorting to court proceedings. Thus, the involvement of an external debt collection agency will not only help solve the problem faster and more efficiently but also save money on lengthy litigation.

​​During all procedures CIS DRS regularly keeps you informed on the status of the collection case: current actions and further planning. Therefore, you are always up to date, as if we are your internal workers and meet every day at a meeting.

Our agency, with a network of lawyers, collectors, mediators, and experienced professionals of accountants, managers, and financial professionals, is ready to help our clients at any time. Our team can organize direct local contact with the debtor through our local offices and branches of our partners. The local assigned collector can weave way around the ins and outs of all the local administrative and cultural do’s and don’ts, closely observing the local laws. Our team speaks the debtor’s language, we are aware of all the peculiarities of the principles, the customs, the mentality of local people and nationwide law.

We understand how important it is to maintain a business relationship during the debt settlement program. Therefore, in our work, we adhere to the highest degree of integrity and ethical behavior. We are also familiar with local laws, business customs, and traditions. Thanks to this, our team can resolve a dispute according to the "Win-Win" principle: our client receives payment from the debtor, including additional compensation for delayed duties, and the debtor retains the opportunity to work with you and continue cooperation. Some of our clients received a return of the goods and others kept receiving regular partial payments. We improve our customers’ cash flow and credit management. But all of them obtained much more, they keep maintaining business relations with their customers, saving the credit trust, reputation, and the distribution market in Austria and other regions for their services and goods.

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