Debt portfolio management & Debt recovery
We recover your bad debts for the success fee.

The general overview of B2B debt collection in Malaysia

Over the last 10 years, many B2B companies have been struggling with late payments in Malaysia. As practice shows, the payment culture in Malaysia is quite high, however, more and more companies who work mainly in the B2B sphere can make ends meet due to the high volume of late payment or no payment at all from their business partners. That is why the majority of companies prefer to get help from the B2B collection agency to help with the late payments.

In general, there are 2 ways on how to recover money owed in Malaysia. The first is judicial recovery. Of course, the 1st solution many businesses think of is to file a claim with the court. As a rule, this process could cost a lot of money and take some time. The second option is to outsource the B2B debt collection agency, which would be able to negotiate with the partners and settle the issue amicably.

It should be noted that in Malaysian law there are several peculiarities in the field of corporate debt collection services. In accordance with the Limitation Act of 1993, there is a time frame for the legal action to be taken against the debtor. After that time passes (6 years) the creditor is no longer able to enact any action for commercial debt recovery.

In terms of rules of conduct for commercial debt agencies, there are also several limitations. For example, it is absolutely forbidden to contact the debtor more than 3 times. It means that business collection agencies cannot contact debtors more than 3 times a week. In addition, there is also a limitation on the professional behavior for commercial collection agencies, which are followed by our experts in CIS DRS.

Petronas Towers, Kuala Lumpur, Malaysia

What are the main advantages of the debt collection agency in the B2B field in Malaysia?

There are several advantages of commercial collection agencies for B2B companies in Malaysia. Firstly, it is extremely efficient. Instead of collecting the payments on their own, the companies are able to get help from professionals who understand all the local peculiarities, are able to negotiate with the debtors in local languages, and provide you with the best solutions. Secondly, it is time-saving. As practice shows, many companies which enlist corporate debt collection services are able to concentrate on their daily tasks and still get their money back from their partners.

What can CIS DRS do for you in the field of the B2B debt collection process?

Our experienced lawyers in CIS DRS have developed a specific course of action for commercial debt recovery, which can be easily modified for each client and country. Our plan includes the following steps. Our research teams search for financial reports on the debtors, additional contact information, etc. After we gather all the information the next step is the draft of an action plan for the debtor. We issue the letter of demand informing the debtor of the outstanding bill. Our lawyers contact the debtor to negotiate the repayment plans and terms. In case an amicable settlement does not help, we recommend our clients pursue court action against the debtor.

The best result for your B2B company is by CIS DRS

We in CIS DRS understand how important business debt recovery is in Malaysia. With our more than 10 years of experience and established partnerships worldwide it is more than possible to help your business to ensure that the late bills of your debtors are paid to you. We listen to our clients and make sure that their money is returned safely. For more information, please, find our phone number or email address below and contact us via the form below!
Serving Clients in MALAYSIA for more than two decades
Debt Collection
  • analysis of trade documents in default
  • credit check of the debtor's company
  • strategy for peaceful settlement
  • drafting official demand letters
  • phone negotiations with debtor
  • personal negotiations with debtor
  • drafting restructuring plan
  • control of installment payment
Debt Management
  • portfolio analysis
  • control of payment terms
  • timely reminders
  • soft communication with clients
  • advisory regarding billing cycles
  • reminders via emails
  • receivables control
  • legal review of trade documents
  • translation of the documents
  • drafting a Power of Attorney
  • making a strategy of litigation
  • drafting and filing law-suit
  • application for assets seizure
  • participation in court hearings
  • obtaining judgment for client
  • legal review of arbitration clause
  • translation of necessary documents
  • drafting a Power of Attorney
  • making a strategy for arbitration
  • drafting and filing law-suit with IAC
  • application for assets seizure
  • participation in arbitration hearings
  • obtaining arbitral award for client
  • analysis of judgment or arbitral award
  • making a strategy of enforcement
  • drafting application for enforcement to local court
  • participation in court's hearings
  • obtaining writ of enforcement
  • filing the writ to Bailiff's Service
  • control of execution work
  • filing creditors claims
  • representing clients in creditors committee meetings
  • bankruptcy process monitoring
  • liquidators communication
  • regular reporting to client
  • assets recovery


No Recovery-No Fee.
  • Verifying Debtor's Address
  • Checking Debtors' Status in Database
  • Brief Report to Client
  • Case Strategy Design
  • Confirmation Receipt
  • Claims Automation System
  • Case Processing Starts Immediately
Our lawyers do their best to collect your credits
  1. Get Proposal
  2. Forward for Client's Approval
  3. Collect Payment to Client
  4. CLOSE the File
Whether Debtor Responds Positively (if yes)
  1. Send In-house Demand Notice
  2. Whether Disputes (if yes)
  3. Get Proposal from Debtor
  4. Forward for Client's Approval
  5. Collect Payment to Client (if approved)
  6. Suggest Court Case If Worth (if no)
  7. CLOSE
Whether Responds Negatively (if no)
  1. Convince for Amicable Settlement
  2. Get Proposal
  3. Forward for Client's Approval
  4. Collect Payment to Client (if approved)
  5. CLOSE
Whether Disputes (if no)
You always receive reports regarding our efforts in time

  1. Current Status of Each Case
  2. Collection Efforts Our Lawyers Have Already Done
  3. What Should Be Done Further
  4. Expected Outcome Or Suggestion

Just fill in the form and we will revert to you ASAP

TEL: +86-532-82-02-2526

1805 Parkson International Business Center, 44-60
Zhongshan Road, 266001, Qingdao Shandong, CHINA

We work Monday to Friday, 9 AM - 6 PM (GMT-7)